Privacy Policy
Aspect Solutions Pty Ltd
ABN: 20 629 278 806
Website: aspectsolutionssta.com.au
Email: cleaning@aspectesp.com.au
Phone: 1800 654 377
Last updated: 16 September 2026
- About this Privacy Policy
Aspect Solutions Pty Ltd (Aspect Solutions, we, us or our) respects the privacy of individuals and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when providing our services, operating our business and interacting with customers, property owners, guests, employees, contractors, suppliers and people who use our website.
We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
- What personal information we collect
The type of information we collect depends on our relationship with you and the services being provided.
This may include:
- name and contact details, including address, email address and telephone number
- business and company details
- property addresses and information relevant to providing cleaning, property servicing or short-stay accommodation services
- booking and accommodation information
- information required to communicate with guests, customers, property owners and suppliers
- billing, payment and account information
- information contained in enquiries, correspondence, feedback, complaints and service requests
- information provided when applying for employment or work with us
- information relating to contractors and suppliers, including business details, licences, qualifications, insurance and compliance information
- information required for site access, inductions, security or client compliance requirements
- photographs or records taken in connection with property servicing, cleaning, maintenance, inspections or reporting
- information provided through our website, online forms or other digital platforms.
Where reasonably necessary, we may also collect limited sensitive information where permitted by law and where it is necessary for a particular business purpose, such as information relevant to workplace safety, employment or site access.
- How we collect personal information
We may collect personal information directly from you, including when you:
- contact us by phone, email or through our website
- request a quote or our services
- make a booking or enquiry
- become a customer, property owner, guest, supplier or contractor
- provide information in connection with a property or accommodation booking
- apply for employment or work with us
- provide information during an induction or compliance process
- communicate with us about an existing service or account
- provide feedback or make a complaint.
We may also receive information from third parties where reasonably necessary to provide our services. This may include property owners, accommodation booking platforms, commercial clients, contractors, suppliers, labour-hire providers and other service providers.
- Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information where reasonably necessary to operate our business and provide our services.
This may include:
- responding to enquiries
- preparing quotes and proposals
- providing cleaning, laundry, short-stay accommodation and property servicing
- managing bookings and guest communications
- communicating with property owners and customers
- coordinating contractors, tradespeople and suppliers
- arranging maintenance, gardening and other property services
- processing payments, invoices and accounts
- meeting contractual and client requirements
- managing employee and contractor records
- meeting workplace health and safety, security and compliance requirements
- complying with legal and regulatory obligations
- responding to complaints and resolving service issues
- improving our services and business processes
- communicating with customers about relevant services where permitted by law.
We will not use personal information for unrelated purposes unless permitted or required by law or with appropriate consent.
- Who we may disclose personal information to
Depending on the circumstances, we may disclose personal information to organisations and individuals where reasonably necessary to provide our services or operate our business.
These may include:
- property owners and authorised representatives
- guests and customers where necessary to provide a service
- employees and authorised Aspect Solutions personnel
- contractors, tradespeople and other service providers
- accommodation and booking platforms
- cleaning, property servicing and operational software providers
- accounting, payment and invoicing providers
- IT and technology service providers
- insurers, professional advisers and accountants
- government agencies, regulators or authorities where required or authorised by law
- commercial clients where information is required for site access, compliance, invoicing or service delivery.
We only disclose information where we consider the disclosure reasonably necessary for the relevant business purpose, or where disclosure is otherwise permitted or required by law.
- Website and online enquiries
When you use our website or submit an online enquiry, we may collect the information you provide, such as your name, email address, telephone number and details of your enquiry.
We use this information to respond to your enquiry, provide requested information, prepare quotes or otherwise assist with your request.
Our website may also use cookies, analytics or similar technologies to help us understand website usage and improve the website.
- Marketing communications
We may use personal information to communicate with existing customers or contacts about our services, promotions, property services or other information that may be relevant to them, where permitted by law.
Where required, we will provide an appropriate opportunity to opt out of receiving direct marketing communications.
You can also contact us to request that we stop sending marketing communications.
- How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the type of information, we may hold information in:
- business management and accounting systems
- customer and property servicing systems
- email and communication systems
- secure electronic files and databases
- paper records where required.
We limit access to personal information to people who reasonably require it for their role or for the provision of our services.
We also take reasonable steps to ensure information held by our service providers is handled appropriately.
No method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or from us.
- Overseas disclosure
Some of the technology, software, booking, communication, cloud storage or other service providers used by Aspect Solutions may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure and handling of that information is consistent with applicable privacy obligations.
The countries in which particular service providers operate may change from time to time as our technology and service providers change.
- Access to personal information
You may request access to personal information we hold about you.
We will generally provide access unless an exception under applicable privacy law applies.
To request access, contact us using the details provided below.
We may need to verify your identity before providing access to personal information.
- Correcting personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and provide details of the information requiring correction.
We will consider your request and take reasonable steps to correct information where appropriate.
- Privacy complaints
If you believe Aspect Solutions has mishandled your personal information or has not complied with applicable privacy obligations, please contact us.
We will review and investigate privacy complaints and respond within a reasonable period.
Privacy enquiries and complaints
Aspect Solutions Pty Ltd
Email: admin@aspectesp.com.au
Phone: 1800 654 377
Address: 1/60 Norseman Road, Esperance WA 6450
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available from the OAIC at www.oaic.gov.au.
- Notifying us of changes to your information
If your contact or other relevant information changes, you can contact us to request that our records be updated.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy obligations.
The latest version will be published on our website and will include the date it was last updated.
We recommend checking this page periodically for the current version.
- Contact us
If you have questions about this Privacy Policy, how we handle personal information, or wish to request access or correction of your personal information, please contact:
Aspect Solutions Pty Ltd
Email: cleaning@aspectesp.com.au
Phone: 1800 654 377
Address: 1/60 Norseman Road, Esperance WA 6450
Last updated: 16 September 2026